Shipping & Returns

Shipping & Returns Policy

Bon Apple Tea

Welcome to our store! We are proud to offer high-quality, boutique styles curated just for you. Because we operate on a sustainable, made-to-order model to eliminate fashion waste, please review our shipping and return timelines below before placing your order.

Shipping Policy

Delivery Timeline

All orders ship directly from our international design partner. Delivery to your door in the U.S. typically takes 10 to 14 business days.

Tracking

A tracking link will be emailed to you the moment your package ships, allowing you to follow its journey straight to your door. You’ll receive tracking approximately 4–5 days after your product is ordered (allow a few days to craft your clothing product).

Returns Policy

We want you to love your fit! If you are not completely satisfied, we accept returns within 14 days from the date your package was delivered. To protect your wallet and our small business, we offer two convenient return options:

Option 1: FREE Exchanges & Store Credit (Highly Recommended)

If you need a different size or want to try a different style, we will waive all return fees. We will email you a pre-paid shipping label for free, and issue you 100% of your amount in store credit the moment we receive the item.

Option 2: Refund to Original Payment Method

If you prefer a cash refund back to your credit card, a flat return processing fee will be deducted from your total refund amount to cover the cost of the domestic return shipping label:

•  1–3 items:  $7.99

•  4–6 items:  $11.99

•  7–10 items:  $14.99

•  11+ items:  $19.99

Return Requirements & Conditions

To be eligible for a return or exchange, items must be sent to our U.S. fulfillment center meeting the following criteria:

•  Must be unworn, unwashed, and in the original condition with all tags attached.

•  Free from any odors, pet hair, make-up stains, or dirt (please be mindful of bottom hems when trying on maxi dresses!).

•  Matching 2-Piece Sets must be returned together as a complete set. We cannot accept partial returns for single pieces of a matching set.

How to Start a Return

Please do not mail items back to the address on your shipping label.

Email us at customersupport@bonappleteaclothing.com with your order number and reason for return. Our team will reply with return instructions and the correct U.S. return shipping label.

Once we receive and inspect the item(s), your refund or store credit will be processed within 5–7 business days (minus any applicable return fee above).

Damaged, defective, or incorrect items — return shipping is free. Email us with photos and we will take care of it. If a repair is possible and preferred, contact us and we will work with you on the best solution.